Tickets & applications
Private support tickets, applications and forum support threads.
Ticket system
Give members a private channel with your staff. Set up ticket categories, staff roles, pings, a ticket button and logs, and see who can close or delete.
Ticket transcripts
Buddy saves a copy of every ticket conversation when it's closed or deleted. Find and read transcripts on the dashboard, and learn how long they're kept.
Applications
Build application forms members fill out in DMs with Buddy. Staff approve or deny in a review channel and approved members get roles automatically.
Forum support
Turn a Discord forum into a help desk with a message in new threads, In Progress, On Hold and Resolved buttons, busy-thread alerts and auto bump.