Billing & subscriptions
Subscribe to Premium, switch plans, cancel or resume, request a refund, fix a failed payment and print receipts - all from Account → My Premium.
On this page
Premium is a monthly subscription that renews automatically until you cancel. Everything about your subscription is handled on one page: Account → My Premium (open the account menu in the top right and choose My Premium). This page explains each action you can take there.
This is a practical guide, not the legal terms. The Terms (section 13, Refund Policy) are the full rules for billing and refunds.
Subscribe#
Compare the plans and the Feature Comparison table. Each plan shows its monthly price and how many Premium servers it covers.
You need to be logged in. A Premium Terms box shows the plan, its monthly price, that it renews automatically, and how to cancel.
Tick the box to agree to the Terms, including the Premium subscription and refund policy, then click Continue to Checkout. Payment happens on a secure checkout page.
After paying you're returned to My Premium with a "Thank you for subscribing" message. Premium is attached to your account; give it to a server with Make Server Premium in the server's dashboard, or /setup → Make Server Premium → Give This Server Premium in Discord. See Premium.
If you see "We're checking on your checkout" instead, your payment is still being confirmed. Click Refresh in a moment. If you didn't finish checkout, you haven't been charged.
What's on My Premium#
| Section | What it shows |
|---|---|
| Your plan | Your current plan (or "You are currently on the Free plan"), the "Premium servers" slots you've used, and the plan actions below. |
| What your plan includes | Every limit on your plan, grouped by area, with usage bars where they're tracked. |
| Subscription activity | Your subscriptions, their status, when they renew, and any refunds. |
| Billing history | Every payment, newest first, each with a Receipt button. Use Older payments to page back. |
Change plans#
From My Premium click Change Plan (or go to the Premium page), then Switch to plan name on the plan you want. A confirmation box explains what happens before anything changes:
| Change | When it takes effect | What you pay |
|---|---|---|
| Upgrade | Immediately. | A prorated charge for the rest of the current billing period. The box shows an estimate (credit for unused time on your current plan, the prorated new charge, and the estimated charge today). From your next renewal you pay the new monthly price. |
| Downgrade | On your next renewal date. You keep your current plan's limits until then. | The lower price from the next renewal. No refund is issued for voluntary downgrades. |
After scheduling a downgrade, My Premium shows "Plan change scheduled" with the new plan and date. Changed your mind? Click Undo Downgrade.
If your new plan covers fewer Premium servers, servers in the extra slots stop being Premium when the downgrade takes effect.
Cancel#
A Cancel Subscription? box asks how you want to cancel.
Do not renew keeps Premium until the end of the period you've paid for, then returns you to Free. Cancel now with prorated refund ends Premium immediately and requests a refund for the unused time (only offered when a refund is possible, see below).
Add a Reason for cancellation, then click Continue.
Once a cancellation is scheduled, My Premium shows "Subscription set to cancel" with the date your access ends.
Resume a cancelled subscription#
Before the paid period ends you can click Resume Subscription to keep your plan. Billing then continues as normal.
"Cancellation not completed"#
If our billing provider couldn't confirm your cancellation, My Premium says so and your subscription is still set to renew. Click Retry Cancellation, or contact support.
Refunds#
Refunds are only for the current subscription month. The cancel box shows the numbers for you:
- Unused time: the value of the rest of your current month.
- 10% fee: a refund processing fee taken off that amount.
- Refund requested: what you'd get back.
If the refund after the fee would be less than $1.00, you'll see No immediate refund available instead and can cancel at renewal. Earlier months aren't refundable. Refunds show in Subscription activity, marked "pending review" until they're processed. Purchases made through Discord, Patreon or another platform follow that platform's rules. See the Terms.
Failed payments#
If a renewal payment fails, My Premium shows Payment issue — action required. Your card is retried automatically, but Premium features are paused until the payment goes through.
Click Update Payment Method to enter a new card. Card details are entered on Stripe's secure page (Discord Buddy never sees your card number) and you're brought straight back.
If an upgrade payment is declined, your plan isn't changed and the same banner offers Update Payment Method so you can try again.
Receipts#
In Billing history, click Receipt next to any payment. The receipt shows the date paid, description, service period, amount, any refund, status, payment method and reference numbers. Click Print / Save as PDF to keep a copy.
Troubleshooting#
I paid but Premium isn't on my server#
Paying doesn't choose a server. Click Make Server Premium in the server's dashboard sidebar on the
website, or run /setup → Make Server Premium in the server. If it says you don't have Premium yet, wait a moment and refresh My Premium. See
Premium isn't applying.
I can't find the Switch button for a plan#
If your subscription is set to cancel, plans can't be switched from the Premium page. Resume the subscription first, or manage it from My Premium.
The refund option isn't offered#
The refund after the 10% fee would be under $1.00, or the current month isn't eligible. You can still cancel at renewal.