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1. Tickets & applications Ticket system Give members a private channel with your staff. Set up ticket categories, staff roles, pings, a ticket button and logs, and see who can close or delete.
2. Guides Run a support desk Set up private tickets with categories, staff roles and transcripts, a help forum with status buttons, FAQ auto replies and staff applications.
3. Tickets & applications Ticket transcripts Buddy saves a copy of every ticket conversation when it's closed or deleted. Find and read transcripts on the dashboard, and learn how long they're kept.
4. Reference Placeholders Every placeholder Buddy fills in, grouped by feature: welcome, level-up, starboard, boost, YouTube, stream, timed, auto responder, ticket and more.
5. Reference Permissions reference Every Buddy command and the member permission it needs, the permissions Buddy itself needs per command and feature, and how to change who can use commands.
6. Commands /apply Bot will dm user the requested application.
7. Commands /support_latest View the support threads with the most recent activity.
8. Commands /support_status View all support threads and their status.
9. Commands /ticket Create a new ticket with staff.
10. Getting started Introduction to Discord Buddy What Discord Buddy is, what it can do for your server, how setup works at a glance and what Premium adds. Start here if you're new.
11. Getting started Using Buddy in Discord The /setup control panel and /help help center: private panels with a health check, feature status, links to every settings page and clickable commands.
12. Getting started Dashboard tour Find your way around the Discord Buddy dashboard - the server switcher, settings sidebar, setting search, save buttons, Premium labels and the home page.
13. Tickets & applications Applications Build application forms members fill out in DMs with Buddy. Staff approve or deny in a review channel and approved members get roles automatically.
14. Tickets & applications Forum support Turn a Discord forum into a help desk with a message in new threads, In Progress, On Hold and Resolved buttons, busy-thread alerts and auto bump.